FAQ
Need help? We’ve got you! Find answers to our most frequently asked questions below.
Still need something? Email us at info@foursistersboutique.com and our team will be happy to help!
GENERAL
Do you have a physical storefront?
We sure do! Come shop with us at our storefront in Rockbrook Village in Omaha, Nebraska. We love getting to meet our customers in person!
Four Sisters Boutique
2900 S. 110th Court
Omaha, NE 68144
What are your store hours?
Monday–Saturday: 10 AM–6 PM
Sunday: 12 PM–5 PM
Do you restock sold-out items?
Sometimes! If an item sells out quickly, we’ll always do our best to get our hands on more.
If your size is sold out, select “Email Me When Restocked” on the product page. You’ll be one of the first to know if it comes back!
I’m unsure about sizing. Can you help?
Absolutely! Check the sizing information on the product page or reach out to us at info@foursistersboutique.com.
We’re always happy to help with sizing or fit questions!
YOUR ORDER
I placed an order but didn’t receive a confirmation email. What should I do?
First, check your spam or junk folder and make sure the email address entered at checkout was correct.
Still don’t see it? Email us at info@foursistersboutique.com with your name and order information and we’ll help you out!
Can I cancel or change my order?
If your order has not shipped yet, email info@foursistersboutique.com ASAP with your order number and what you’d like to change.
Our team works quickly to process orders, so we can’t guarantee changes or cancellations once an order has been placed, but we’ll always do our best!
I see a pending charge, but my order didn’t go through. What does that mean?
If your payment was declined but you see a pending charge, it is typically a temporary authorization from your bank rather than a completed charge.
These usually disappear automatically, but processing times can vary by financial institution. If you have questions about a pending charge, we recommend contacting your bank or card issuer.
SHIPPING
When will my order ship?
Orders are typically processed and shipped within 1–2 business days.
Orders are processed Monday–Friday. Weekends and national holidays are not considered business days.
Once your order ships, you’ll receive a confirmation email with your tracking information. Processing time is separate from carrier delivery time.
How can I track my order?
Once your order ships, we’ll email you a shipping confirmation with your tracking number.
Please allow a little time for tracking to update after receiving your shipping confirmation!
Do you offer expedited shipping?
Yes! Available expedited shipping options will be shown at checkout.
Please keep in mind that expedited shipping speeds up the carrier’s delivery time after your package leaves Four Sisters Boutique. Carrier delays can occasionally happen and are outside of our control.
I entered the wrong shipping address. What should I do?
Email info@foursistersboutique.com ASAP with your order number and correct shipping address.
If your order hasn’t shipped yet, we’ll do our best to update it!
Once an order has shipped, we cannot guarantee that the address can be changed.
My tracking says delivered, but I don’t have my package. What should I do?
First, check around your delivery location and with anyone else in your household. Sometimes carriers also mark packages delivered shortly before they actually arrive.
If you still can’t locate it, please contact the shipping carrier directly using your tracking number.
You’re also welcome to email us at info@foursistersboutique.com and we’ll do our best to help!
My package was lost or stolen. What should I do?
If your package appears to be lost in transit, please contact the shipping carrier to begin an investigation.
If the carrier confirms your package was lost in transit, email us at info@foursistersboutique.com and we’ll help with next steps.
If tracking confirms delivery to the correct address, Four Sisters Boutique is not responsible for lost or stolen packages and cannot replace the order or issue store credit.
Do you ship internationally?
Yes! Please email info@foursistersboutique.com for international shipping information and a shipping quote.
Customers are responsible for any applicable duties, taxes or customs fees.
LOCAL PICKUP
How does local pickup work?
Choose Local Pickup as your delivery method at checkout.
Please allow up to 24 hours for your order to be prepared. You’ll receive a Ready for Pickup email as soon as your order is ready!
Please wait until you receive your Ready for Pickup email before coming to the store.
Where do I pick up my order?
Come see us at Rockbrook Village:
Four Sisters Boutique
2900 S. 110th Court
Omaha, NE 68144
When you arrive, just give one of our girls your first and last name or order number and we’ll grab it for you!
My order still says processing. Is it ready?
Not quite! Please wait until you receive your Ready for Pickup email before heading to the store.
If it has been more than 24 hours and you haven’t received an update, email info@foursistersboutique.com and we’ll check on it for you.
RETURNS + EXCHANGES
What is your return policy?
Eligible items may be returned within 14 days of purchase or delivery for STORE CREDIT ONLY.
We do not offer refunds to the original form of payment.
Items must be unworn, unwashed, free of odors and in original condition with tags attached.
See our full Returns + Exchanges policy for eligibility and final-sale exclusions.
How do I return something by mail?
Include a quick note inside your package with your name, order number and reason for your return.
You can also email info@foursistersboutique.com with your order number and let us know what didn’t work out.
Mail your return to:
Four Sisters Boutique
2900 S. 110th Court
Omaha, NE 68144
Once your return is approved and processed, your store credit will be emailed to you.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless an item arrived damaged or incorrect.
Original shipping charges are also non-refundable.
Can I return my online order in store?
Absolutely! Bring your eligible item(s) to our Omaha storefront within the 14-day return window and provide your name or order number.
No shipping box or return label needed!
Can I return sale items?
No. Sale + Final Sale items are FINAL SALE and cannot be returned or exchanged.
Can I exchange an item for another size?
Because our inventory moves quickly, we cannot guarantee exchanges.
Email info@foursistersboutique.com with your order number, the item you purchased and the size/color you’re looking for. We’ll be happy to see what we have available!
I received a damaged or incorrect item. What should I do?
Oh no! We’re so sorry! Please email info@foursistersboutique.com within 3 days of delivery with your order number and a photo of the damaged or incorrect item.
Please keep the item unworn with the original tags attached and our team will help make it right!
What if I washed an item and it shrunk or was damaged?
Once an item has been washed, it is considered Final Sale and cannot be returned.
Please follow the care instructions listed on the garment. If an item says hand wash, it should be washed by hand rather than using the hand-wash setting on a washing machine.
GIFT CARDS
Do you offer gift cards?
Yes! Four Sisters Boutique gift cards are available online and in store!
They make the perfect gift when you’re not quite sure what to pick!
STILL NEED HELP?
We’re here for you! Email us at info@foursistersboutique.com and our team will be happy to help.
More help: Rewards + Style Points · Afterpay · Collaborate
Xoxo,
Four Sisters Boutique