FAQs

Need help? We’ve got you covered! Choose one of the help topics, or scroll down to see our most frequently asked questions. Not able to find the answers you need? Contact Us!

General

We sure do! We are located right in the middle of Omaha, NE. We occupy a space located near the back of The Rockbrook Village shopping center. You can find us here on Google Maps. We love meeting our customers face to face and hope to make your acquaintances soon!

Our store hours are as follows:
Monday - Saturday 10AM - 6PM
Sunday 12PM - 5PM

We do! Sometimes we find that our customers have a lot of interest in an item or it just sold out way too fast for anyone to even see it. In this case we will look to restocking an item.
If an item is sold out, go ahead and click the “email me when restocked” button so you are on the top of the list when it comes back in!

Under each product we have linked a general sizing chart for your convenience. Sizing Chart
If you are curious to know the sizing information for one of our models please click here. There we have information regarding the size and fit of each of our contracted models.

Your Recent Order

If you placed an order and did not receive an order confirmation wait a few minutes and then check your inbox and spam folders. If you still don’t see an email, double-check the email you entered at checkout to make sure it is spelled correctly. If you are this far and still don’t see an email, shoot us an email here or give us a call at (402) 884 - 6399 and we will get it figured out!

Purchases that are not processed due to a credit card declining are normally because of credit limit, invalid zip code or invalid CVC number. They may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account.

We recommend contacting your local authorities immediately. Four Sisters Boutique is not responsible for stolen packages.

For missing packages please contact your local post office with your tracking number. Four Sisters Boutique is not responsible for any lost merchandise, however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package.

Due to the fact that we cannot verify if the washing instructions were followed; Once an item has been washed it is considered *FINAL SALE* and is ineligible to be returned. We recommend checking all items for specific washing instructions before washing. Please note that hand-wash items should be washed by hand and not on the "hand wash" cycle on a machine.

Yes! We can cancel your whole order, or just specific items. If you have not yet received an email stating that your order has shipped, please email info@foursistersboutique.com immediately using the Subject: "URGENT: Cancel Order" and include your order number.

If you would like to change something on your order please contact us immediately via email at info@foursistersboutique.com. If it has been over 24hrs we can not guarantee that your order is not fulfilled and can be changed, but you still can exchange or return unwanted items once they are received.

Payments

card payments

Afterpay

Afterpay is the new way to shop your favorite finds. Don’t really want to spend all your money at right this second on something too cute to pass up? Afterpay allows you to break up your payment into four interest-free installments (due every two weeks).
These payments are always zero interest. There are never additional fees when you pay on time. If it is your first time signing up for an afterpay account you will need to be approved (which takes like no time at all) and once your first payment goes through your order will be on it’s way to you in no time!

It is so easy! Once you have created your free Afterpay account all you need to do is select that form of payment at checkout, make sure you have a card on file and voilà your order will be on its way!

Afterpay is a free service that allows you to break up your payment into four interest-free installments (due every two weeks).

Giftcards

Gift cards are just like any other product on our website, just search for gift card in our search bar or click here. From the options available you can purchase a gift for as low as $10 to as much as $200.
PLEASE NOTE: As you proceed to checkout, your gift card will be sent to the email entered at checkout and will arrive in that inbox as a 16-digit code with a QR scanner. If you are buying this gift card for someone else, BE SURE to enter their information at checkout, or you will need to forward the email on or print it out for them to receive it.

Giftcards can be purchased both online and in-store. You can only purchase a physical gift card in-store. If you wish to have a physical gift card shipped you will need to call and purchase over the phone.

Your gift card will have a 16-digit code associated with it. This code can either be found inside the body of the confirmation email or on the back of the physical gift card.
Once you have located the 16-digit code all you need to do is enter all 16 digits into the giftcard field at checkout.

For your convenience follow this link and enter your 16-digit code to see how much is on your gift card. Or feel free to call us at (402) 884 - 6399 and ask our employees to look up your balance, we just need the last four digits!

Shipping

Domestic
We currently ship to the Continental United States, Alaska, Hawaii and US Territories.
P.O. Boxes and Military Addresses
We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping.

Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 2:00pm CST will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
To check the current status of your order or to view your order history, sign into your Four Sisters Boutique account page. If you're having trouble logging in, or if you checked out as a guest, please contact customer service at info@foursistersboutique.com

You can check your email for your shipping confirmation that will include your tracking number

We do our best to ship in stock orders within 2-3 business days after your order is placed

If you have not yet received a shipping confirmation email from us yet, please email us as soon as possible with your order number and address change so that we can get that changed immediately.
If it already has shipped out, you will need to contact the local carrier, give them your tracking number and let them know the correct address it should be changed to!

Of course! When you check out, there will be different shipping options under the "shipping method" section. The cost will vary depending on the shipping speed and weight of your package. If you have already placed your order and would now like to expedite your package, feel free to contact us!

Local Pickup

As a convenience to our local shoppers, we offer local pick-up inside our store front. This means you can enjoy our shopping experience from the comfort of your home, while still finding the joy of unwrapping your purchase!

If you have selected “Local Pickup” as your method of delivery you will receive a first email notifying you that someone is working on your order. When your order is finished being wrapped up you will receive a second email notifying you it is ready for pick up! We ask that you allow 24 hrs at the most for us to get your order together especially when ordering on the weekends.

When going through our checkout process you will be asked to select your method of delivery. At this point you should be able to select “local pickup” from the options available. Once you have selected your delivery method, just finish submitting your order!
Please Note: Local pickup should only be selected if you are someone who lives in the state of Nebraska or are planning to make a visit soon, as we do not have other locations.

Come prepared to show the girls behind the desk your email notifying you it was ready for pickup. They will ask for your first and last name and go back and grab it for you!

If your order still says processing please wait at least 24 hrs for the status of your order to change. If 24 hours has passed, please feel free to email us at info@foursistersboutique.com and request an update on your order!
Please note: All orders are processed Monday - Friday. We do not process orders over the weekend, except during the holiday season. If you would like your order to be processed on the weekend please call during our store hours and request your order to be fulfilled sooner!

Returns/Exchanges

We get it. Not everything feels the same as it did in store or online. If you change your mind about an order you have 14 days after purchase/delivery to return your item(s) for store credit. We do not issue refunds.

If you wish to return an item(s) please head to our Return Policy page for detailed instructions on your next steps!

Yes, return shipping costs are not reimbursed by Four Sisters Boutique. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at info@foursistersboutique.com so that they can help you with a return label.

Please refer to our Return Policy to ensure that your return meets the criteria stated.

You have 14 days from the moment you received your order in your hands via delivery, pickup, or point-of sale.

All items bought on sale are *FINAL SALE.*

We do our best to inspect all items during the packaging process to try and ensure that this does not occur, but we are not perfect. If you find that you received a damaged item please email info@foursistersboutique.com using the Subject: "Damaged Item" and include your order number and a picture of the damaged item.

PLEASE NOTE: The following qualifications for a damaged item:

  • Tags must be still attached to the garment and the garment must not have been worn.
  • Damaged items must be reported within 3 days of receiving the garment. If it has been more than 3 days, we are not able to replace the item for you.
  • If it has been within the 3 day period, we will cover return costs as well as replace the damaged item for you. If we no longer have the garment in stock and we are unable to find another item you like, we will issue you a refund to your original form of payment.

Please check your order confirmation to ensure that the item you received is different from the item you purchased. Then head to our return policy page to fill out our RETURN CHECKLIST and under the return reason please select the option "Received Wrong Item.” Shoot us an email with the Subject: “Wrong Item” and include the order number and name of the item you were sent (see tag of item). Once we see your email, we will email back a prepaid return label to ship the incorrect item and completed checklist back to us. Once we receive your item we will ship out the correct one or issue a store credit if it is out of stock.

During the week. If you place your order on Monday (before 2:00 pm CST), then 1 business day would be Tuesday. If you place your order on Monday (after 2:00 pm CST), then 1 business day would be Wednesday. Business days do not include weekends or holidays.

Absolutely! Go ahead and bring your package & packing slip to the front desk of the storefront and we can process the exchange or credit for you!

Collaborations

Click here to learn more about how to apply to work with us and become a brand ambassador.

Rewards/Style Points

Signing up is super easy! Head to our website and Click the Style Points button in the lower left hand corner of the page. If you already have a Four Sisters Boutique account all you will need to do is select “sign in” next to ‘Already have an account?.’ If you do not already have a Four Sisters boutique account, select “Join now.” This will then take you to a page that will ask for your name, email, and unique password. After you have entered all your information head to your email to verify your account.

Earning points is super easy! In fact, just for signing up you will receive 200 points! After that there are many ways to earn points, see the list below for a full rundown.
+ Every $1 spent = 5 Style Points
+ Follow us on Instagram = 50 Style Points
+ Like or Share us on Facebook = 50 Points
+ Celebrate your Birthday with us = 200 Points

To redeem your Style Points head to the Style Points icon in the left hand corner. There you will see how many points you have and if you have any to redeem. Here is the breakdown on our goals we have already set for you to redeem your points.
+ 500 Style Points = $5 off
+ 1000 Style Points = $10 off
+ 2000 Style Points = $20 off
+ 3000 Style Points = $30 off
+ 100 Style Points = $1 off

Make sure you check your Style Points balance once you are ready to checkout. You will need to redeem your points in the Style Points window before you start the checkout process. Here you will be given the code to enter at checkout!

If you have not reached 500 points you can still use your points. Just follow these steps below!
1. Open the Style Points Window
2. Scroll down to “Ways to Redeem”
3. Select the “redeem” button next to the option for Order discount.
4. Drag the bar to how much of your points you wish to cash in
5. Click redeem and copy and paste the code generated to the Discount code spot at checkout!

Checking your style points balance is as easy as opening the Style Points icon and viewing the total of points listed at the top.

Yes, Your points will expire after one year, but don’t worry we will remind you when they're 30 days away from expiring and 3 days away from expiring!